VIP Customer Support

Growe welcomes those who are excited to:

• Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;

• Provide personalized, high-quality support to VIP customers;

• Be the main point of contact for assigned high-value clients;

• Build and maintain strong, long-term relationships with clients;

• Handle inquiries, issues, and escalations across different brands within the company;

• Adapt communication style and service standards according to each brand’s guidelines;

• Maintain in-depth knowledge of each brand’s products, services, and promotions;

• Work flexible schedules and adapt to changing workloads;

• Meet KPIs related to response time, customer satisfaction, and retention;

• Provide 24/7 VIP support, including night shifts.

We need your professional experience:

• Previous experience in customer support will be a strong advantage;

• Experience in the gambling industry will be a major plus;

• Experience working with VIP customers or high-value clients will be an advantage.

We appreciate if you have those personal features:

• Active and proactive;

• Communicative and people-oriented;

• Flexible and adaptable to change;

• Open-minded and ready for new challenges.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.