Umbrel

Customer Support (non-technical)

Customer Support

Employment

Full-time

From the employer

FullTime

Level

Not stated

Team

Customer Support / Customer Support

Not doable from Austria

Country assessment

Not doable from Austria because it is remote but scoped to United States.

Our assessment is guidance. Confirm arrangements with the employer.

In this role, you will:

Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
Work with our logistics and fulfillment team to resolve order/shipping issues
Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
Create how-tos, guides, wikis, knowledge base, etc for recurring questions

We hope you:

Have great written communication skills
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems — we can’t exist without them