Umbrel

Customer Support (technical)

Customer Support

Employment

Full-time

From the employer

FullTime

Level

Not stated

Team

Customer Support / Customer Support

Not doable from Austria

Country assessment

Not doable from Austria because it is remote but scoped to United States.

Our assessment is guidance. Confirm arrangements with the employer.

Linux

In this role, you will:

Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
Collaborate with engineers on our team to debug through challenging technical issues

We hope you:

Have great written communication skills
Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems — we can’t exist without them