CX Account Manager Portuguese Market

Hello! 👋

At Factorial we're looking for a new Account Manager for the Portuguese Market to help us support and scale our Customer Experience team to the next level. As part of the team in charge of boosting client satisfaction and retention, you'll be in charge of acting as the first point of contact with existing customers, managing and retaining a portfolio of clients, and identifying upsell opportunities and product improvements.

Ready to be part of the challenge? 🚀

About the team 👥

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

The Role 📜

We are looking for an Account Manager in the Portuguese Market to join our Customer Experience team to act as the first point of contact with existing customers, answer their queries and increase client satisfaction. You will be in charge of retaining a specific portfolio of clients creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities.

What you'll do 📝

• Identify upsell opportunities and generate a minimum of revenue from each client.

• Build strong client relationships and understand their requirements through regular video calls in order to create engagement and provide them with product updates.

• Provide after-sales support to retain customers.

• Ensure prompt and accurate answers to clients’ queries.

• Recognize and proactively report trends, and potential weaknesses and help find the best solution to improve customers’ journeys and our product.

Your Profile 🧐

• You have experience in a customer service and sales position, preferably in online support.

• You are analytical, organized, and a great multitasker.

• You have a digital profile: you enjoy and adapt easily to new tech tools.

• You are interested in the B2B SaaS environment.

• You are a good communicator and you empathize quickly with people.

• You are proactive and you like to put forward new ideas.

• A native level of Portuguese is required & professional English. We are international!

Perks of being part of Factorial 😎

• Alan as private health insurance 🩺

• High growth, multicultural and friendly environment 🤝

• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻

• Save expenses with Cobee💰

• Language classes 👩🏻‍🏫

• Breakfast in the office and organic fruit 🍏

• Food discounts with Nora 🍱

• Pet Friendly 🐕

• Much more that we'll spill during the interview process

About Factorial 🚀

At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our Values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.

• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.

• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us? Check our website!