Forward Deployed Engineer

About the Role We're hiring an Forward Deployed Engineer to be the vital link between our customers and our engineering teams — spanning the full customer journey from early technical evaluation through deployment, production ramp-up, and long-term success. You'll partner directly with customers to bring robotic systems online, troubleshoot in the field, and feed real-world insights back into our product roadmap.

This role is a rare blend of customer-facing, technical, and operational work, and it's a strong launchpad toward technical leadership or field engineering leadership as you grow with Chef. What You'll Do Partner with Sales during early customer engagements to assess needs and evaluate technical feasibility Work closely with customer engineering and operations teams to understand workflows, constraints, and success metrics Configure, test, and validate robotic systems in lab environments, adapting solutions to real-world production requirements Own and project-manage deployments end-to-end, coordinating across internal engineering, manufacturing, and customer teams Lead on-site installations, including system setup, qualification testing, and production ramp Troubleshoot and resolve field issues spanning software, configuration, and hardware break/fix Support customers post-deployment to drive adoption, ensure success, and surface expansion opportunities Translate customer feedback into actionable input for Product and Engineering Qualifications BS or MS in Robotics, Mechanical Engineering, Electrical Engineering, Computer Science, or a related field Hands-on experience in robotics, automation systems, motion planning, perception, or controls Familiarity with Linux/Unix environments, ROS, and scripting in Python Experience 2+ years in applications engineering, solutions engineering, field robotics, or another customer-facing technical role Track record operating independently in dynamic, real-world environments Work Style & Logistics Strong communicator, comfortable working across technical and operational teams Highly organized, able to manage multiple concurrent projects and deployments Available for non-standard hours as needed (occasional nights, weekends, on-call) Able to travel up to 75% across North America for on-site deployments Nice-to-Haves Experience in food production, manufacturing, or another regulated production environment Exposure to electrical/CAD debugging or hardware-level troubleshooting Experience with Linux/Unix environments, ROS, and scripting in Python