Technical Support Engineer

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

Key Responsibilities:

• Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support;

• Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical capability;

• Organize and carry out onsite technical training for new product launch, level training program and on-the-job training program in accordance with relevant stakeholders;

• Collect and report information for typical fault tendency, latest and critical fault, and promote instant solution of quality problems;

• Development and release the technical notice, typical technical repair cases;

• Regional special event management, timely onsite support with quick solutions, technical research and analysis according to stakeholder’s instructions;

• Instant respond for special event management;

• Other works assigned from line manager.

Qualifications:

• Bachelor degree or above, more than 2 years’ relevant experience;

• Fluent Chinese and English speaking.

• Strong cross culture communication skills and cross-function coordination ability;

• Ability to work under pressure and to strict deadlines in a dynamic environment;

• NEV Technical background is preferable;

• Willingness to frequent trip in Europe and travel to China.

What We Offer

• Opportunities for professional growth and development within a global organization.

• Competitive salary and benefits package.

• The chance to contribute to a greener future through impactful marketing initiatives.