Brivo
Technical Support Agent (Video)
Employment
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Support EngCountry assessment
We could not tell whether this is doable from Austria because the posting says nothing about where the work can be done.
Our assessment is guidance. Confirm arrangements with the employer.
Job description
The RoleAs a Technical Support Agent, you are the primary escalation point for Brivo’s certified dealer network. You aren't just answering tickets; you are a virtual consultant helping on-site technicians navigate the intersection of physical security hardware, low-voltage electricity, and cloud connectivity. This role requires a "master-level" troubleshooter who can visualize a wiring diagram over a chat interface and guide a dealer to a successful deployment.