Customer Lifecycle Management- Intern(ENG)

Created in 2016, Free2move 🚀 simplifies mobility by offering a wide range of services to meet everyone's 🚘 travel and mobility needs.

With Free2move, you can rent a city car for shopping, book a car for your stay in Italy 🏖️, or reserve a car park for a weekend in Paris — all in one click through our web and mobile platforms! 📲

Born from the merger of the Stellantis Group 🚗 and the start-up TravelCar, Free2move has rapidly established itself as a key player in the mobility industry, thanks to its agility, innovation and entrepreneurial spirit. 🚀

Today, Free2move is the #1 mobility reflex for more than 6 million users 👑. We operate in 170+ countries across 5 continents 🌎, in 30 languages and 26 currencies. More than 5,000 partners trust us, with several hundred thousand vehicles available worldwide.

If you want to join a team of 650+ experts 🏆 and contribute to bold international projects, you're in the right place! 🎯

You will evolve in an ultra-dynamic, innovative, agile and international environment, working alongside talented ❤️ teams with multidisciplinary skills, at the crossroads of the digital ecosystem and the fast-changing automotive sector.

💺 JOIN US!
💯 It's exciting, you'll see! 🔥

• International B2C environment within the Carsharing business.

• Customer Lifecycle Management (CLM) team working at the intersection of Marketing, Data and Customer Experience.

• Close collaboration with Marketing Analytics, Product, local markets and cross-functional teams.

• Fast-paced, data-driven environment focused on customer engagement, retention and business growth.

• Opportunity to work with Salesforce Marketing Cloud (SFMC) and contribute to customer journeys across different markets.

Your next missions:

• Support the end-to-end customer lifecycle, from acquisition and activation to engagement, retention and loyalty.

• Analyze customer data and campaign performance to identify growth opportunities and friction points.

• Support the creation, optimization and monitoring of automated customer journeys using Salesforce Marketing Cloud.

• Contribute to initiatives aimed at increasing Monthly Driving Users (MDU) and customer engagement.

• Monitor campaign performance at city level and identify opportunities for local optimization.

• Support the personalization of CRM campaigns to improve engagement and reduce unsubscribe rates.

• Conduct deep dives into active customer journeys and propose improvements based on data and insights.

• Collaborate with cross-functional teams to translate business requirements into effective CRM solutions.

• Support ad-hoc CRM requests and ensure timely delivery of operational activities.

Technical & Hard Skills:

• Currently pursuing or recently completed a degree in Marketing, Business, Data Analytics, CRM, Digital Marketing or a related field.

• Strong analytical and problem-solving skills.

• Good understanding of CRM and customer lifecycle management principles.

• Strong interest in data-driven marketing, customer engagement and retention.

• Comfortable working with data and extracting actionable insights.

• Good knowledge of Excel; experience with data visualization or analytics tools is a plus.

• Interest in marketing automation and CRM platforms.

• Experience with Salesforce Marketing Cloud (SFMC) is a strong plus.

• Ability to understand business requirements and translate them into actionable solutions.

• Strong written and verbal English communication skills.

• Previous experience in CRM, marketing, analytics or a related field is a plus.

Soft Skills:

• Analytical and data-driven mindset.

• Curious and eager to learn.

• Proactive and solution-oriented.

• Strong attention to detail and commitment to quality.

• Organized and able to manage multiple priorities.

• Comfortable working in a fast-paced and international environment.

• Strong communication and collaboration skills.

• Able to work effectively with cross-functional teams.

• Autonomous while being comfortable working under the guidance of senior team members.

• Customer-oriented mindset with a strong interest in improving the user experience.

🎁 WHAT WE OFFER

Working at Free2move means joining a tribe where performance goes hand in hand with a great team spirit. It is also:

• 🥇 The opportunity to revolutionize mobility with us!

• 📊 Hands-on experience in CRM, customer lifecycle management and data-driven marketing.

• 📈 A unique learning experience with real growth opportunities.

• 💪🏼 Strong collaboration across multidisciplinary and international teams.

• 🌍 Exposure to impactful international projects.

• 🚀 The opportunity to work with Salesforce Marketing Cloud and real customer journeys.

• 🎉 Team-building events and a vibrant company culture.

• 🤝 A structured onboarding program to help you succeed from day one.

...and much more!

Job type:

• 6-month paid internship

Location:

📍 INTERNSHIP DETAILS

• Starting Date: ASAP

• Working Hours: 40 hours per week

• Working Mode: On-site

💰 PACKAGE

• €600 Gross monthly remuneration

👀 Don't hesitate to apply in English!