Assistant Quality Assurance Manager

The Assistant Quality Assurance Manager is responsible for ensuring that the organisation maintains high standards of quality, compliance, and continuous improvement across all centres/ campuses. This role oversees certification processes such as ERF/EduTrust and SPARK and drives quality assurance frameworks aligned with regulatory and organisational requirements.

Job Description

Quality Assurance & Compliance

• Lead and support centres/ campuses in achieving and maintaining ERF/EduTrust and SPARK certification

• Ensure compliance with ECDA, SSG, and relevant regulatory requirements

• Conduct regular internal audits, reviews, and gap analyses across centres/ campuses

• Develop, review, and implement quality assurance policies, SOPs, and frameworks

Certification & Documentation

• Support centres/campuses in preparing documentation and submission for ERF/EduTrust and SPARK certification

• Work closely with centre/campus leaders to ensure readiness for external audits and inspections

• Provide guidance and training to staff on compliance standards and certification requirements

Continuous Improvement

• Identify areas for improvement and drive quality enhancement initiatives across centres/campuses

• Analyse feedback, audit findings, and performance data to recommend improvements

• Support centres/ campuses in implementing best practices and maintaining consistent standards

Stakeholder Management

• Work closely with Principals, and HQ teams to align quality initiatives and compliance priorities

• Act as a key liaison with external bodies (e.g. ECDA and SSG) where required

• Provide advisory support to centres/campuses on regulatory and compliance related matters

Training & Capability Building

• Conduct training and workshops on quality standards, ERF/EduTrust and SPARK requirements

• Build capability within centres/campuses to sustain quality practices independently

Qualifications:

• At least posses Bachelor’s degree in Early Childhood Education, Education, or related field

• Minimum 3–4 years of relevant experience in quality assurance, compliance, or centre leadership within the education sector

• Hands-on experience with SPARK and EduTrust certification is a must

• Strong knowledge of ECDA / SSG regulatory frameworks and requirements

• Experience in audit, documentation, and process improvement

• Strong stakeholder management and communication skills

• Detail-oriented with strong analytical and problem-solving abilities