Gepard Media

VIP Manager (German Speaking)

Customer Support

Employment

Not stated

Level

Not stated

Team

Customer Support Team

Not doable from Austria

Country assessment

Not doable from Austria because the employer's own board marks it as not remote.

Our assessment is guidance. Confirm arrangements with the employer.

Job description

We are looking for an experienced German-speaking VIP Manager to build strong relationships with our most valuable players while supporting the performance and development of our VIP team.

You'll combine hands-on VIP relationship management with commercial thinking, helping drive player retention, improve VIP processes, and support VIP Executives in delivering an outstanding customer experience.

What you'll do

Manage relationships with high-value VIP players
Drive player retention, loyalty, and reactivation
Handle complex and sensitive customer cases
Support VIP Executives with portfolio management and best practices
Monitor VIP performance and identify growth opportunities
Improve VIP processes and workflows
Collaborate with CRM, Customer Support, Payments, Risk, Compliance, and Product teams
Ensure compliance with Responsible Gaming and AML requirements

What we're looking for

Experience managing VIP or high-value customer portfolios within iGaming
Strong understanding of VIP retention and player lifecycle management
Experience handling escalations and complex customer cases
Commercial mindset with a data-driven approach
Excellent communication and relationship-building skills
Fluent German and professional working proficiency in English

What we offer

Competitive salary
Hybrid working model from our Limassol, Cyprus office
Flexible working hours
Health insurance
Extra annual leave
The opportunity to grow within a fast-paced international iGaming company