Parts Counter Sales 1

This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

· Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Misson. · Sales of parts to customers over the phone, via fax, e-mail or in person. Serves as a point of contact for parts customers. · Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction.

· Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators. · Ensures that product information systems are kept current and new product information is updated. · Assists customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis.

· Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards. · Performs other duties assigned. Demonstrate well-organized skills. Demonstrate good phone and people skills. Must be proficient with computers. Experience with a computerized parts management system highly desired. Must be capable of working in a fast-paced environment.

Demonstrate excellent attention to detail. Must have excellent attendance and work performance. Must be self-motivated with a high commitment to completing tasks in a timely manner.