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JobMatchingPartner

Customer Support Agent - Swedish Market

Customer Support

Employment

Not stated

Level

Not stated

Team

Customer Support
Not doable from Austria

Country assessment

Not doable from Austria because the employer's own board marks it as not remote.

Working conditions

Working hours: Rotating shifts across all days of the week (no night shifts)

Our assessment is guidance. Confirm arrangements with the employer.

Job description

This is a great opportunity for a Swedish-speaking professional who enjoys handling a variety of tasks and learning new skills. As a Customer Support Agent for the Swedish Market, you will be the first point of contact for players, assisting with daily queries. This is an urgent replacement.

The role offers a salary of €25-28K, depending on experience.

Responsibilities

  • Handle incoming queries in Swedish and English via email and live chat

  • Provide accurate support and guidance on game functionalities, promotions, and technical issues

  • Assist customers in a friendly and efficient manner

  • Perform KYC document checks

  • Work closely with AML and RG teams

  • Stay up-to-date with SGA regulatory compliance requirements

Skills & Requirements

  • Extensive experience in iGaming support

  • Experience working with the SGA is non-negotiable

  • Native or C2 Swedish, with excellent written communication

  • Fluent in English, written and spoken

  • Understanding of basic KYC procedures

  • Strong computer literacy

  • Customer-first mindset, responsible and reliable

  • Good communication and listening skills

  • Able to work independently and as part of a team

About the role

  • Salary of €25-28K + bonus based on KPIs

  • Rotating shifts across all days of the week (no night shifts)

  • Office-based in Sliema, Malta

  • Preference is given to candidates with previous Customer Support experience within iGaming

  • Health Insurance (includes dental)

  • Complimentary fruit and refreshments at the office

  • Free breakfast on Fridays

  • Fun company events

Note: Native-level or C2 level Swedish is non-negotiable for this role. Due to the urgency of the role, only candidates who are based in Malta can be considered.

Kindly apply with your CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.