Account Manager

TL;DR Kharon is seeking a full-time Account Manager based in Denver. This role requires in-office attendance at least 3 days a week. Own and proactively manage an assigned book of business, serving as the primary point of contact and trusted advisor for global clients. Drive the full renewal lifecycle while identifying white-space opportunities to expand Kharon’s footprint within existing accounts.

Act as a bridge between the client and internal teams to resolve complex inquiries regarding Kharon’s data, platform functionality, and integration workflows. Partner with Sales, Product, and Research teams to translate client feedback into actionable product enhancements, ensuring Kharon’s roadmap aligns with market needs. Maintain an expert-level understanding of Kharon’s data methodology, platform features, and the evolving regulatory landscape to deliver high-impact demonstrations.

Systematically track client engagement metrics and health scores, intervening proactively to mitigate churn risk and ensure maximum ROI for the subscriber. 3+ years’ experience in account management, customer success, or business development roles; Preferred direct experience within data intelligence, GRC, FinTech/RegTech, or Financial Crimes Compliance (AML/CFT/Sanctions).

A demonstrated ability to navigate complex procurement processes and negotiate renewals/contracts effectively. Exceptional interpersonal and presentation skills, with the "innate comfort" required to lead conversations industry leaders at every level. Strong analytical and problem-solving skills; the ability to troubleshoot technical hurdles while maintaining a seamless "white-glove" client experience.

A high degree of persistence and determination, with a track record of meeting or exceeding retention and growth targets in a fast-paced environment. Familiarity with CRM tools (e.g., Salesforce) and the ability to quickly master sophisticated data-driven platforms.