Meeting Support Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Meeting Support Specialist will provide training room and event space setups and will float between floors to assist the Floor Hosts with meeting support and provide Audio Visual services as needed.  The scheduled shift of this position is 6:00a.m to 3:00p.m

Job Functions 

• Setting up training and conference rooms to client’s specifications noted in diagrams and special event forms Moving airwalls between training rooms to expand or reduce room size as needed. Taping Down Wires  

• Placing training materials on tables as requested Cleanup of leftover materials after meetings are completed.  

• Verify that room requirements meet client’s expectations. (ex. lighting, supplies, audio visual equipment, temperature, etc.)    

• Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting.  

• Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.  

• Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked. Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.  

• Use tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.  

• Capture data and report customer interactions. 

Position Requirements/Experience/ Education: 

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred 

• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)  

• Able to stand for extended periods of time 

• Works well in a fast-paced environment 

• Good listening and professional demeanor 

• Must be able to navigate clients of every professional level. 

• Maintain an elevated level of professional appearance and demeanor 

Competencies: 

• Client first mentality 

• Demonstrates accuracy and attention to detail 

• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing 

• Solid decision-making skills within the scope of the position 

• Ability to meet deadlines and work under pressure 

• Excellent verbal and written communication skills are necessary. 

• Actively listen and identify both spoken and unspoken needs 

• Ability to use technology  
• Prioritizing, flexibility, adaptability 

The Compensation range for this role is up to 23.13 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.