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Manitoulin Group of Companies

PC Technician - Edmonton

Sales

Employment

Full-time
From the employer

Full-time

Level

Not stated

Team

Admin (Office, Sales, IT, Customs, Central Dispatch, etc.)
Not doable from Austria

Country assessment

Not doable from Austria because the employer's own board marks it as not remote.

Working conditions

Working hours: Be available for flexible hours when required Scheduled to work on-call

Our assessment is guidance. Confirm arrangements with the employer.

Job description

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 50 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

  • Resolve the daily technical issues reported by end users in the company
  • Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
  • Troubleshoot problems with laptops, desktops, and other equipment and perform hardware replacements or upgrades as needed
  • Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
  • Provide training on new and existing applications as required
  • Working with the Infrastructure group when required 
  • Create how-to documentation to assist people with various computer tasks
  • Assist with or lead team initiatives
  • Physically install and deploy new equipment as required
  • Be available for flexible hours when required
  • Scheduled to work on-call
  • Maintain asset and system records
  • This is an in office position
  • Other duties as assigned

Qualifications

  • Completion of a college diploma and minimum of 2 - 3 years related experience
  • Experience with the setup and maintenance of network PCs, laptops and printers
  • Ability to fully troubleshoot and support Microsoft Windows and Mac users
  • Google workspace experience preferred

Additional Information

What do we offer to you? 

  • Competitive Wages
  • Comprehensive Benefits Program
  • Profit Sharing Opportunities
  • Tuition Reimbursement
  • Opportunities for growth and advancement