PetDesk

Customer Success Manager, Corporate

Customer Support

Employment

Not stated

Level

Not stated

Team

Customer Experience / PetDesk

Not doable from Austria

Country assessment

Not doable from Austria because it is remote but scoped to United States.

Working conditions

Travel requirement: Travel up to 15% (typically 1–3 trips per year) to build and deepen regional customer relationships

Our assessment is guidance. Confirm arrangements with the employer.

Job description

About the role:

Corporate Customer Success Managers protect and grow PetDesk's largest customer segment: multi-location veterinary groups. As the primary relationship owner for a portfolio of about 750 corporate accounts, the Corp CSM builds consultative, trusted-advisor relationships at two levels: with corporate and regional leadership on group-wide priorities and with clinic teams on day-to-day adoption. Corp CSMs work hand in hand with Strategic Account Managers (SAMs), who lead the commercial relationship, and they manage a high volume of relationships with the rigor of a much smaller book. They live PetDesk's value of customer excellence daily, keeping the customer at the center of every decision, even at scale. The role is also a proven launch point, with Corp CSMs regularly growing into other roles across PetDesk.

Apply if you're excited to:

Build and execute adoption plans that translate corporate and regional priorities into clinic-level action
Monitor account health to spot risk early, and drive mitigation plans before issues escalate to corporate leadership
Surface expansion and upsell signals to your SAM partners, contributing to revenue growth across your portfolio
Design and deliver enablement training that turns product adoption into measurable clinic outcomes
Lead regional webinars and business reviews that demonstrate PetDesk's value to clinic owners, managers, and corporate leaders
Partner with Marketing to develop case studies and generate referrals that fuel new business
Represent the voice of the customer internally, translating frontline trends into feedback that shapes Support, Product, and Marketing priorities
Travel up to 15% (typically 1–3 trips per year) to build and deepen regional customer relationships

About you:

3+ years as a Customer Success Manager, ideally managing a large, diverse portfolio of multi-location or enterprise accounts

Track record of using account health data to prioritize proactively rather than reactively

Skilled at translating data into a clear, business-relevant narrative for both customers and internal stakeholders

Confident and polished in presenting to groups, with a style that lands with non-technical audiences

Tactful and poised under pressure; thrives in cross-functional, fast-moving environments

Experience with Salesforce, ChurnZero, or similar CS tools is a plus

Veterinary industry experience is a plus

Benefits & Perks:

Medical coverage for employees and dependents (80-90% covered by employer)
Employer HSA contribution with HDHP
401(k) match up to 3.5%
Dependent Care Flexible Spending Account (FSA)
Dental & Vision coverage available
Basic Life and AD&D Insurance
Short and Long Term Disability
Flexible Time Off & 12 Paid Annual Holidays
Paid Parental Leave
Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
$250 Annual Stipend for Learning and Development

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair candidate review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.