Solutions Engineer – AWS & Cisco Contact Centre Solutions

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale.

Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets. This role sits within the Activeo business unit and focuses on pre-sales solution engineering for cloud contact centre opportunities across AWS and Cisco technologies. You will work closely with sales teams and customers to design solutions, build tailored demos, respond to RFPs, and support technical discussions throughout the sales cycle.

The role combines strong technical foundations with customer-facing communication and presentation skills. You will be a great fit for this role if you enjoy translating complex technology into practical customer outcomes and thrive in a fast-moving, high-growth environment.