IT Intern

The objective of the internship is to provide practical experience in IT Operations while supporting the IT team with operational and improvement activities. The internship would provide practical experience with a particular focus on hardware and endpoint management, MDM, IT asset management, workplace infrastructure, software administration and security practices.

The main areas would include:

Hardware & Endpoint / MDM Management

• Preparation and configuration of laptops and other corporate devices.
• Device enrollment and monitoring through MDM.
• Hardware troubleshooting and lifecycle activities (deployment, replacement, return and retirement).

IT Asset Management

• Maintain and improve hardware inventory accuracy.
• Reconcile physical devices, MDM information and asset records.
• Track equipment assignment, stock, warranty, repair and retirement status.
• Support hardware lifecycle and inventory reviews.

Software & Tools Management

• Support administration of company applications and SaaS tools.
• Review assigned and inactive licenses/accounts.
• Maintain software catalogue information.

Identity & Access Management

• Support standard onboarding and offboarding activities.
• Manage predefined user, group and application access tasks following documented procedures.
• Support periodic access reviews and account reconciliation.
• Help identify outdated or unnecessary access.

Security & Compliance

• Monitor standard endpoint compliance controls.
• Assist with access, device and asset control reviews.

IT Support & Workplace Infrastructure

• Support the Service Desk and resolve defined first-level requests.
• Perform initial troubleshooting of hardware, software and connectivity issues.
• Support office equipment and workplace infrastructure.
• Document recurring issues and escalate appropriately.