Twentoo

Customer Support - Korean relocation included to Cyprus

Customer Support

Employment

Full-time

From the employer

Employment type : Full-time

Level

Not stated

Team

Customer Support

Not doable from Austria

Country assessment

Not doable from Austria because the employer's own board marks it as not remote.

Working hours: Comfortable working shifts, weekends, and public holidays

Working hours: The role operates on a 24/7 rotating shift schedule: 07:00 – 15:00 15:00 – 23:00 23:00 – 07:00

Our assessment is guidance. Confirm arrangements with the employer.

Position: Customer Support Agent

Location: Nicosia, Cyprus

Employment type: Full-time

Remuneration: Base salary + bonuses

What you’ll be doing:

Handle customer inquiries through live chat, email, phone, and other communication channels
Support customers across multiple brands
Assist with account-related questions, general queries, and service requests
Investigate and resolve customer issues efficiently
Maintain accurate records of customer interactions, feedback, and complaints
Work closely with internal departments to resolve more complex cases
Provide professional support in both Korean and English
Maintain strong product knowledge and understanding of internal procedures
Identify opportunities for upselling and customer engagement where appropriate
Deliver a consistent, high-quality customer experience

Schedule:

The role operates on a 24/7 rotating shift schedule:

What you bring:

Fluent Korean, written and spoken
Good level of English, written and spoken
Previous experience in customer service, customer support, sales, telephone support or a customer-facing role
Comfortable working shifts, weekends, and public holidays
Strong communication and problem-solving skills
Open to relocation to Cyprus
Previous iGaming experience is considered an advantage
Experience supporting customers through live chat, email, or phone
Additional languages are considered an advantage

What we offer: