Onsite Sales Development Agent (Outbound)

Position Information

Job Title: Sales Development Agent (Outbound)
Department: Sales & Business Development
Reports To: CEO
Employment Type: Full-Time
Location: Onsite – Kingston, St. Andrew or St. Catherine, Jamaica

Job Summary

The Sales Development Agent will be responsible for generating and qualifying new business opportunities as part of VLBPO's internal Sales and Business Development team.

The successful candidate will be a confident, engaging, energetic, and results-driven sales professional who can effectively represent VLBPO in conversations with prospective clients. This individual should have a strong personality and professional presence, with the ability to command attention, build rapport quickly, and create a positive impression of the company from the first interaction.

The role requires a candidate who is highly experienced and confident in cold calling and outbound prospecting, with the ability to consistently make 100+ outbound calls per day while maintaining professional, engaging, and persuasive communication.

The Sales Development Agent will focus on identifying prospective clients, initiating conversations, qualifying opportunities, setting verified appointments, and maintaining an accurate sales pipeline. The successful candidate will work closely with the CEO and internal sales leadership to support VLBPO's business development objectives.

Industry or product-specific experience is not required. The primary requirement is demonstrated success in high-volume outbound calling, B2B lead generation, appointment setting, and professional sales communication, combined with the confidence and personality to represent VLBPO effectively to prospective clients.

Essential Job Functions

1. Outbound Prospecting & Cold Calling – 40%

• Conduct a high volume of outbound cold calls to prospective businesses and decision-makers.
• Consistently complete 100+ outbound calls per day while maintaining quality and professionalism.
• Introduce VLBPO's services in a clear, confident, and compelling manner.
• Identify potential business opportunities through telephone prospecting and other outbound channels.
• Overcome initial objections and effectively engage prospects.
• Follow established calling strategies, scripts, messaging, and sales processes.
• Serve as a professional representative of VLBPO during all prospect interactions, creating a strong and positive first impression of the company.
• Demonstrate confidence, energy, and an engaging communication style while maintaining professionalism throughout high-volume outbound activity.

2. Lead Qualification & Appointment Setting – 25%

• Identify and qualify prospects based on established business development criteria.
• Ask effective discovery questions to determine prospect needs, interest, authority, and potential fit.
• Generate qualified leads and move prospects through the initial stages of the sales pipeline.
• Schedule appointments between qualified prospects and the appropriate VLBPO sales representative or leadership member.
• Confirm scheduled appointments and conduct appropriate follow-up to maximize prospect attendance.
• Accurately document lead status, appointment details, and prospect information.

3. Sales Pipeline & CRM Management – 15%

• Maintain accurate and up-to-date prospect and lead information within the company's CRM or designated sales platform.
• Record calls, interactions, follow-ups, appointment outcomes, and prospect status.
• Monitor assigned leads and ensure timely follow-up.
• Maintain an organized pipeline of prospects and opportunities.
• Provide accurate updates regarding lead activity, appointment volume, and pipeline progression.

4. Relationship Building & Follow-Up – 10%

• Establish professional relationships with prospective clients through consistent and effective communication.
• Conduct follow-up calls, emails, and other approved communication to nurture prospects.
• Maintain regular contact with prospects who require additional engagement before scheduling an appointment.
• Demonstrate strong listening, interpersonal, and persuasion skills.
• Represent VLBPO professionally in all interactions with potential clients.

5. Reporting, Collaboration & Continuous Improvement – 10%

• Provide regular reports on outbound activity, leads generated, appointments scheduled, and appointment attendance.
• Work closely with the CEO and internal sales team to improve lead generation and conversion strategies.
• Participate in sales meetings, coaching sessions, and performance reviews.
• Remain informed about VLBPO's services, sales messaging, target markets, and business development objectives.
• Perform other related duties as assigned by management.

Total: 100%

Required Qualifications

Knowledge

• Knowledge of outbound sales, telemarketing, lead generation, and appointment-setting processes.
• Understanding of cold-calling techniques and prospect engagement.
• Familiarity with CRM systems and sales pipeline management.
• Basic understanding of sales performance metrics and activity tracking.

Skills & Experience

• 1–3+ years of demonstrated experience in cold calling, telemarketing, inside sales, lead generation, or appointment setting.
• Proven ability to perform 100+ outbound calls per day.
• Strong track record of engaging prospects and generating qualified leads.
• Excellent verbal and written English communication skills.
• Ability to communicate naturally, confidently, and professionally with U.S.-based prospects and decision-makers.
• Strong persuasion, objection-handling, and negotiation skills.
• Excellent interpersonal and relationship-building abilities.
• Strong organizational and time-management skills.
• Ability to work independently while contributing effectively to a sales team.
• Comfortable working toward activity, appointment, and performance targets.
• Proficiency with Microsoft Office and CRM or lead-management systems.

Preferred Qualifications

• Previous experience selling BPO, outsourcing, staffing, technology, professional services, or other business-to-business services.
• Experience prospecting U.S.-based businesses.
• Experience working with Salesforce or similar CRM platforms.
• Experience in high-volume outbound sales environments.
• Proven history of meeting or exceeding appointment-setting targets.

Core Competencies

• B2B Sales & Business Development
• Cold Calling & Prospecting
• Lead Generation
• Appointment Setting
• Strong Professional Presence
• Confidence & Assertiveness
• Engaging Communication
• Persuasion & Influence
• Objection Handling
• Relationship Building
• Customer/Prospect Focus
• Results Orientation
• Resilience & Persistence
• Energy & Enthusiasm
• Professionalism
• Accountability
• Time Management
• Organization
• Team Collaboration

Work Conditions / Physical Demands / Travel Requirements

Work Conditions

• This is an onsite position.
• Monday–Friday, 8:00 AM–5:00 PM.
• Requires sustained telephone and computer-based work throughout the workday.
• Requires the ability to work in a fast-paced, target-driven sales environment.

Travel Requirements

The successful candidate must be willing and available to travel:

• Locally within Jamaica
• Internationally, as required by the business

Travel may include participation in client meetings, business development activities, conferences, networking events, or other company-related engagements.

What We Offer

• Competitive hourly base compensation.
• Performance-based commission opportunity.
• Health Benefits
• Opportunity to join and help build VLBPO's internal sales and business development team.
• Exposure to local and international business development activities.
• Opportunity for professional growth within a developing sales function.
• Direct exposure to senior leadership and business development initiatives.

Who You Are

You are a strong, confident, and engaging sales professional who is comfortable being the first point of contact between VLBPO and a prospective business client.

You have the personality and presence to represent the company professionally and positively, build credibility quickly, and make a strong impression during cold calls. You are upbeat, naturally conversational, persuasive, and able to maintain energy and professionalism throughout a high volume of daily calls.

You are not intimidated by rejection. You are persistent, competitive, and motivated by results. You know how to create interest from a cold prospect, ask the right questions, uncover business needs, and move qualified prospects toward a meeting.

You are comfortable speaking with U.S.-based business owners, executives, and decision-makers, and you understand the importance of sounding confident, polished, knowledgeable, and credible when representing VLBPO.

You also understand that this role is not simply about making calls. You are representing the VLBPO brand with every conversation.

Important Notes

• Candidates must be willing to work onsite.
• Candidates may be required to complete a practical sales/cold-calling assessment as part of the recruitment process.

Disclaimer

This job description is intended to describe the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Management reserves the right to modify duties and responsibilities as business needs require.