Key Account Manager (human)

linkYour Mission & Challenge

• Own and manage strategic relationships with our most important enterprise customers

• Serve as the primary point of contact for executive stakeholders at the C-level and VP level

• Independently drive renewal, upsell, and account expansion initiatives

• Develop and grow customer relationships through a structured, long-term account strategy

• Identify opportunities to increase customer value, adoption, and revenue growth

• Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success

• Drive customer satisfaction, retention, and long-term partnership success

• Analyze customer needs and develop tailored growth and success strategies

• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

• Play a key role in helping establish NEURA Robotics as a leading global robotics company

What We're Looking For

• 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries

• Proven experience managing and growing strategic customer accounts

• Experience driving renewals, upselling, and account expansion initiatives

• Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking

• Strong stakeholder management skills with the ability to engage senior decision-makers

• Excellent cross-functional collaboration and project management capabilities

• Experience working with customer health frameworks and structured account management methodologies

• Data-driven approach to portfolio management and customer growth strategies

• Strong commercial mindset with the ability to identify and execute revenue growth opportunities

• Ownership mentality and a proactive, customer-centric approach